An Estate Manager to run operations

Working with the estate’s service providers in organising, monitoring and following through with:

  • Cleanliness of entrances, guardhouses, office, storerooms, staff facilities, refuse areas, garden areas, pathways and driveways
  • Maintenance and servicing of buildings, grounds, movable and immovable common property
  • Maintaining filed records of contracts, work carried out, and a record for all service and maintenance visits
  • Ensuring quotes are received from reputable service providers for approval by scheme executives
  • Ensuring payments to service providers are made, and made only upon satisfactory completion of works

Monitoring security operations through:

  • Ensuring security guards are performing duties as per the service level agreement held with the security company
  • Ensuring security systems, including electric fencing, CCTV and access control systems are fully operational
  • Liaising promptly with security guarding and systems providers as and when problems arise
  • Coordinating submission of access and movement control forms for new residents, sending new residents an information pack, and updating communications databases and intercom systems accordingly
  • Ensuring employees of residents are identified and a copy of their identity documents and/or passport is held on record

Administration

  • Maintaining a current record of all owners and tenants
  • Sending email and SMS communications to all owners / residents regarding important matters impacting the scheme
  • Enforcement of the scheme's Conduct Rules
  • Responding to and acting upon complaints or concerns received from owners / residents
  • Attending meetings of the board of the Scheme Executives, and preparation of agendas and compilation of minutes for such meetings